Hotel Classification: What the Number of Stars Depends On
The best-known method of classifying hotels is the number of stars: the more stars, the higher the establishment class. When planning a trip, you probably consider different accommodation options in the area you are planning to visit. However, have you ever seen that the same hotel can be rated three, four or even five stars?
The fact is that there is no standard global hotel classification. Instead, different countries certify hotels according to individual standards, although there have been many attempts to combine them. At one point, a document was even drawn up giving detailed instructions on how to certify hotels. But it is perceived more as a recommendation and is not mandatory.
It is up to representatives of accredited organisations to decide which category hotel receives. They thoroughly check it according to many parameters and assign points, the sum of which determines the class.
A "star" category is valid for only three years, and at the end of the term, the whole procedure of inspection - of the building, rooms and personnel - must be passed all over again.
Hotel classification includes requirements for hotel staff. A hotel shall have hotel staff standards. These standards are necessary for hotel classification.
Hotel standards undoubtedly have a lot of benefits. All the complexations of the staff are made up of a few simple ones that are much easier tore member and apply in difficult situations.
These standards shall record the functional responsibilities of the staff. Also, the hotel staff standards shall reflect the rules of the employees and their compliance with all hotel personnel in the provision of hotel services. The aggregate of all hotel service standards shall create the rules for the operation of hotels and their staff.
Hotel classification requirements include the following:
- standards of the hotel staff;
- standards of work in the hotel;
- standards of hotel staff appearance;
- hotel guest service standards;
- other internal hotel standards.
The demands placed on hotel staff include knowledge of and compliance with service standards and techniques in terms of:
- the appearance of employees;
- the behaviour of the staff;
- safety precautions;
- service techniques in different departments of an accommodation facility(reception, catering, rooms);
- job descriptions, internal rules and regulations.
Requirements for hotel staff, hence the requirements for hotels, also include knowledge of and compliance with the following:
- sanitary and epidemiological standards and regulations;
- fire safety regulations;
- emergency instructions;
- the ability to provide first aid in case of emergency;
- requirements of regulations for accommodation services;
- knowledge of working with computer systems.
A popular grading option is to divide hotels by level of service, and sometimes two hotel classifications are used:
- 5-star, world-class service. These hotels are aimed at affluent travellers. Therefore, the facilities include restaurants, lounge areas, car parking and more.
- 3 to 4stars, medium service. The most popular type of hotel. Such hotels offer standard range of services, including food, drink and entertainment.
- 1-2 stars, budget service. It is the most comfortable option for tourists on a limited budget. Such hotels provide comfortable accommodation.
At STATK, we understand the importance of specialised education for those pursuing careers in the service industry. Оur programmes allow students to participate in internships and work placements at leading hotels and resorts. For more information, don't hesitate to contact us at info@statk.co.
